FAQ
Firstly
Q
What is binary option break?
A
It is a foreign service provider of trading
Q
What is trades?
A
It is a simple investment to predict whether prices go up or down.
Q
Is it possible to make a profit through trading?
A
Of course it is possible if you check the latest market related news and make the right investment.
Q
What is business hours of binary option break?
A
From Monday morning 7:00 to Saturday morning 6:00 (JST)
Q
Support of the corresponding time?
A
Support is accepted 24 hours, but the response time will be from 11 o'clock in the morning to 16 o'clock on weekdays. (Japan time)
Q
The period until the identification is approved?
A
Identity verification will correspond to support response time ( Weekday morning 11 am to 16 o ).
※ When I received sent to outside support of the corresponding time, we will reply with confirmation the next business day.
Q
Are there recommended browsers?
A
Google Chrome (latest version) is recommended for binary option break.
Q
Trade screen does not appear
A
binary option break uses the latest web technology, it can not be used with old browsers. Please use the following supported browser (latest version).

▼ desktop
Windows
  • Google Chrome (vr45 later)
  • Mozilla Firefox (vr40 later)
  • Apple Safari (vr7.0 later)
  • Microsoft Internet Explorer (vr10 later)
Mac
  • Google Chrome (vr45 later)
  • Apple Safari (vr6.0 later)
  • Mozilla Firefox (vr37 later)
▼ mobile
Android
  • Android standard browser (vr4.2 later)
  • Google Chrome (vr44 later)
iOS
  • Apple Safari iOS (vr7.0 later)
  • Google Chrome (vr44 later)
About Registration
Q
Do you charge registration fee and/or account holding fee?
A
No. You can register and hold account all for free.
Q
I have not received the completion notification of temporary registration.
A
There is a possibility that it is sorted into a spam mail folder.
Regarding the cancellation of the junk e-mail filter, it is necessary to set the e-mail address side.
Please see the setting method of unsolicited junk mail below.
Q
Is it possible to change the registration information?
A
Yes. You can edit them in Customer information menu.
Q
What should I do if i forgot my password?
Q
I forgot my login email address. What should I do?
A
Sorry to trouble you, Inquiry please contact me from here.
About deposit and withdrawal
Q
How to deposit money?
A
Credit card ( MasterCard® JCB ), offers a bank transfer.
Q
Can I pay by prepaid credit card (V Preca, Vanilla Visa Online etc)?
A
MasterCard® prepaid credit card can be used.
Q
How to withdraw money
A
It is possible to any bank in the world.
Q
When can i deposit/withdraw money?
A
We accept deposit and/or withdrawal 24hours.
※Support operations of the corresponding time is 16:00 from weekday morning 11:00 (JST)
Q
Why my deposit amount is not reflected to my balance of account after i done the deposit?
A
Please contact Customer Support. ( Inquiry )
Q
What is the period in accordance with the bank withdrawal procedure?
A
Confirmation period 5 business days, transfer takes 2-3 business days.
*If there is any incompleteness in the information you registered, it will take more days.
We appreciate your understanding.
Q
How much bank withdrawal fee?
A
There is no fee for withdrawal.
*A fee of $35 yen will be charged for withdrawals of 20 yen or less. Withdrawal administrative charge will automatically deduct from withdrawal amount.
Customer will pay for administrative charge of overseas remittance (lifting charge) and beneficiary bank charge.
Receipt Bank Please be sure to contact the bank directly because the fee generated will differ depending on the bank you use at the time of withdrawal.
*If the difference in bank account requires repayment procedure, the prescribed fee will be charged.
Q
After depositing, can I withdraw the deposit amount without doing a trade?
A
For withdrawal, it is necessary to use a trade above the deposit amount.